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Acceptable Use Policy TitanWS.com is provided to you by Titan Web Solutions, LLC ("Company", "we" or "us"). This agreement is a binding legal contract between you and us. Please read this agreement; by using this service, you accept its terms and the terms of our Terms of Service Policy. The Internet is an evolving medium; we may change the terms of this agreement from time to time. By continuing to use the service after we post any such changes, you accept this agreement, as modified. We reserve the right to deny access to this website, or any service provided via this website, to anyone who violates this agreement or who, in our judgment, interferes with the ability of others to enjoy this website, or infringes the rights of others. We invite you to send in your questions or comments about this website, or to bring to our attention any material you believe to be inaccurate. Please send such comments, including a copy of any material you wish to discuss to: Jeff Weishaupt Titan Web Solutions 6418 Lauderdale St. Jupiter, Florida 33458 Phone: (561) 339-1738 Email: Contact our Customer Support Center INTRODUCTION AND PURPOSE This document sets forth the principles, guidelines and requirements of the Acceptable Use Policy of the Company and subsidiaries governing the use by the Customer ("Customer") of the our services and products ("Services and Products"). The Purpose of our Acceptable Use Policy, hereinafter referred to as the AUP, is to comply with all federal, state, and local laws coupled with protecting the network security, network availability, physical security, Customer privacy, and other factors affecting the services provided by us. We reserve the right to impose reasonable rules and regulations regarding the use of our services provided to all Customers and such rules and regulations are subject to change. The AUP is not an all inclusive exhaustive list and we reserve the right to modify the AUP at any time as needed, effective upon either the posting of the modified AUP to http://www.titanws.com/aup.html or notification to the Customer via email. Acceptance and execution of the Master Services Agreement binds all parties to our stated AUP at the time the contract is executed and as modified from time to time. Any violation of the AUP may result in the suspension or termination of Customer account(s) or such other action as we deem appropriate. No credits will be issued for any interruption in service resulting from policy violations. VIOLATION OF ANY SECTION OF THE AUP IS STRICTLY PROHIBITED AND MAY RESULT IN THE IMMEDIATE TERMINATION OR SUSPENSION OF THE SERVICES CUSTOMER RECEIVES FROM COMPANY. COMPLIANCE WITH LAW Customer shall not post, transmit, re-transmit or store material on or through any of Services or Products which, in the sole judgment of the Company (i) is in violation of any local, state, federal or non-United States law or regulation, (ii) threatening, obscene, indecent, defamatory or that otherwise could adversely affect any individual, group or entity (collectively, "Persons") or (iii) violates the rights of any person, including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licensed for use by Customer. Customer shall be responsible for determining what laws or regulations are applicable to its use of the Services and Products. CUSTOMER SECURITY OBLIGATION Each Customer must use reasonable care in keeping each account, server or network devices attached to Company infrastructure up-to-date and patched with the latest security updates. Failure to use reasonable care to protect your account may result in a security compromise by outside sources. Company is not responsible for Customer server level security unless a security administration package, firewall security administration package or fully managed operating system package is contracted for. A compromised account or server creating network interference will result in immediate Customer notification and will be disconnected from the network immediately so as to not directly affect other Customers. No service credits will be issued for outages resulting from disconnection due directly to breached server security. The Customer is solely responsible for any breaches of security affecting accounts or servers under Customer control. If a Customer intentionally creates a security breach, the cost to resolve any damage to Customer's server or other servers will be charged directly to the Customer. The labor used to resolve such damage is categorized as emergency security breach recovery and is currently charged at $200 USD per hour. SYSTEM AND NETWORK SECURITY Violations of system or network security are strictly prohibited, and may result in criminal and civil liability. We investigates all incidents involving such violations and will cooperate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following: 1. Introduction of malicious programs into the network or server (example: viruses, worms, Trojan Horses and other executables intended to inflict harm). 2. Effecting security breaches or disruptions of Internet communication and/or connectivity. Security breaches include, but are not limited to, accessing data of which the Customer is not an intended recipient or logging into a serve or account that the Customer is not expressly authorized to access. For purposes of this section, "disruption" includes, but is not limited to port scans, flood pings, email-bombing, packet spoofing, IP spoofing and forged routing information. 3. Executing any form of network activity that will intercept data not intended for the Customer's server. 4. Circumventing user authentication or security of any host, network or account. 5. Interfering with or denying service to any user other than the Customer's host (example: denial of service attack or distributed denial of service attack). 6. Conduct designed to avoid restrictions or access limits to specific services, hosts, or networks, including but not limited to the forging of packet headers ("spoofing") or other identification information. 7. Using any program script/command, or sending messages of any kind, designed to interfere with or to disable, a user's terminal session, via any means, locally or via the Internet. 8. Failing to comply with the Company's procedure relating to the activities of Customers on the Company's premises. Violators of the policy are responsible, without limitations, for the cost of labor to correct all damage done to the operation of the network and business operations supported by the network. Such labor is categorized as emergency security breach recovery and is currently charged at $200 USD per hour required. Network interference by any Customers that may cause or is currently causing network interference with another Customer will be disconnected immediately. No service credits will be issued to Customers disconnected for network violations. INTERNET ETIQUETTE Each Customer is expected execute reasonable Internet etiquette (Netiquette). The Customer will comply with the rules appropriate to any network to which Company may provide access. The Customer should not post, transmit, or permit Internet access to information the Customer desires to keep confidential. The Customer is not permitted to post any material that is illegal, libelous, and tortuous, indecently depicts children or is likely to result in retaliation against Company by offended users. Company reserves the right to refuse or terminate service at any time for violation of this section. This includes advertising services or sites via IRC or USENET in clear violation of the policies of the IRC channel or USENET group. CHILD PORNOGRAPHY Company will cooperate fully with any criminal investigation into a Customer's violation of the Child Protection Act of 1984 concerning child pornography. Customers are ultimately responsible for the actions of their clients over Company network, and will be liable for illegal material posted by their clients. According to the Child Protection Act, child pornography includes photographs, films, video or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen years and is engaged in or is depicted as engaged in explicit sexual activity, or the dominant characteristic of which is the depiction, for a sexual purpose, of a sexual organ or the anal region of a person under the age of eighteen years or any written material or visual representation that advocates or counsels sexual activity with a person under the age of eighteen years. Violations of the Child Protection Act may be reported to the U.S. Customs Agency at 1-800-BEALERT ADULT MATERIAL AND PORNOGRAPHY Company does not allow pornographic material of any kind to be transmitted or stored in any way on our servers. COPYRIGHT INFRINGEMENT Company data center infrastructure including network, leased hardware, co-location services, and other hardware located in the facility may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights. Creative, utilizing, or distributing unauthorized copies of software are a violation of federal and state law. If you copy, distribute or install the software in ways that the license does not allow, you are violating federal copyright law. Company will cooperate with all law enforcement agencies in relation to alleged copyright infringement housed in our data centers. Please see our Copyright Infringement Policy for procedures on disclosing alleged copyright infringement. EMAIL POLICY Email Spam. Company has a zero stance policy on SPAM, Junk E-mail or UCE. Spam, Junk-mail and UCE are defined as: the sending of the same, or substantially similar, unsolicited electronic mail messages, whether commercial or not, to more than one recipient. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. UCE also includes e-mail with forged headers, compromised mail server relays, and false contact information. This prohibition extends to the sending of unsolicited mass mailings from another service, which in any way implicates the use of Company whether or not the message actually originated from our network. Block Removal. If Customer actions have caused Company mail servers or Company IP address ranges to be placed on black hole lists and other mail filtering software systems used by companies on the Internet, Customer will be assessed a $200 charge to Customer account and $200 per hour for administrative charges incurred to remove and protect mail servers and IP ranges. * Drop-Box Accounts. Using this network for the receipt of replies to unsolicited mass email (Spam) sent from a third-party network is prohibited. * Header Forgery: Forgery of email headers (“spoofing”) is prohibited. * Proxy Spamming: Spamming via third-party proxy, aggregation of proxy lists, or installation of proxy mailing software is prohibited. * Relaying. Configuration of a mail server to accept and process third-party messages for sending without user identification and authentication is prohibited. Mass Mailings. Sending mass unsolicited email is considered Spam. Unsolicited email is defined as email sent to a recipient who has not double-opted in to mailings from the Customer. Senders of mass mailings must maintain complete and accurate records of all opt-ins, including the email and its headers if applicable, and provide such records to Company upon request. If positive and verifiable proof of opt-in cannot be provided, complaints from recipients of the mailing are considered proof they did not subscribe and the mailing is unsolicited. Mailing Lists. Company's mass mailing rules also apply to mailing lists, list servs, or mailing services contracted for by Customer. The policy is stated as follows: An acceptable mailing list will be focused at a targeted audience that has voluntarily signed up for e-mail information using a double opt-in process or that has made their e-mail address available to Customer for distribution of information. The list must also allow for automatic removal by all end Customers with non-distribution in the future. FRAUD POLICY By agreeing to this AUP, Customer affirms that the contact and payment information provided to Company identifies Customer and that Customer is authorized to use the payment method. Commitment of fraud, obtaining services, or attempting to obtain services by any means or device with intent to avoid payment is prohibited. IP ALLOCATION Company administers an Internet network on which multiple Customer servers reside. Customers shall NOT use IP addresses that were not assigned to them by Company NOC staff or network administrators. Any server utilizing IP addresses outside of the assigned range will be suspended from network access until such time as the IP addresses overlap can be corrected. Use of an unauthorized IP address will result in a charge of $25 per IP. Use of an unauthorized IP address creating a third party Customer outage will result in a $200 charge and termination of service until the IP allocation is resolved. IRC POLICY Company does not allow any type of IRC services on our network. Company allows the limited use of IRC Java Applets that use the client's Internet browser for the IRC connection. USENET POLICY Usenet posts must conform to standards established by the Internet community. Prohibited acts include, but are not limited to, the following: * Posting of articles and/or URLs for commercial purposes, except where permissible by the charter or FAQ of that particular group and adhering to the topic of said group. * Posting of binary files to groups who do not allow for binary posts in the charter of by the name of the group. * Excessive cross-posting and/or excessive multi-posting, considered to be the equivalent of Usenet spamming. Company reserves sole authority of determining posts constituting excessive cross- or multi-posted. * Canceling of posts other than Customers own posts. * Using auto-responders or cancel-bots. * Unauthorized creation, cancellation, or removal of newsgroups. Note: While legitimacy of a posting is generally determined by a moderator, Company reserves sole authority of determining post legitimacy. SUSPENSION AND CANCELLATION Company reserves the right to suspend service to any Customer located in our data center for violation of the AUP. Company will use reasonable care in notifying the Customer and in resolving the problem in a method resulting in the least amount of service interference as reasonably possible. Company reserves the sole right to suspend service to any Customer for violation of the AUP or TOS without notice. Company reserves the right to terminate service without notice for any violations of the AUP. VIOLATIONS OF THE AUP WILL RESULT IN THE FOLLOWING: * A warning notification via email, trouble ticket or telephone with 48 hours notice for resolution. 48 hours is the standard notification; situations involving law enforcement, phishing, fraud, password harvesting, network interference, Denial or Disruption of service, IRC mis-use, or other malicious activity can reduce the notification time frame. FAILURE TO RESOLVE THE AUP VIOLATION WITHIN 48 HOURS WILL RESULT IN THE FOLLOWING: * Removal of the violating content or service. * Removal of DNS for the server or site. * Temporary shutdown of the server or site. * Block on outgoing mail. * IP address routing to null. * Immediate disconnection of service. REPEAT VIOLATION OF THE ABOVE TERMS WILL RESULT IN THE FOLLOWING ACTIONS: * Immediate disconnection of service with no re-activation. * $200 fee assessed to Customer account for violation. Company reserves the right to revise the Acceptable Use Policy at any time so please check this page regularly for updates to this policy. |
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Visitor Agreement | Terms of Service | Acceptable Use Policy | Privacy Policy | Legal | Contact | Copyright © 2005 Titan Web Solutions, LLC.
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