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Guarantees 30-day money back guarantee: We offer a money back guarantee on our web hosting services including business, email, student, and non-profit services. There is no money back guarantee for the down payment on web design services (Please review our design process) or the registration of domain names. We reserve the right to refund a pro-rated amount or no refund at all. The web hosting money back guarantee period is to last for thirty (30) days beginning from the time service is rendered. The unconditional money back guarantee does not cover setup or domain name registration fees. If you are not completely satisfied with our hosting services within the money back guarantee period of your service, you will be given a full refund of the contract amount minus any and all setup and/or domain name registration fees. Easy, secure ordering: Our order forms and credit card processing servers are protected by 128-bit encryption systems to protect your credit card and personal information. Sensitive information, such as your password is encrypted for storage. For e-commerce transactions, in certain instances we may transmit your billing information using encryption. Encryption scrambles your credit card number and personal information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. 99.9% uptime guaranteed: We guarantee that the network and web services will be available 99.9% of the time in a given month, excluding scheduled maintenance or when a critical update requires a reboot. For any period of downtime over this allowance, we will refund 5% of the monthly hosting fee to the customer for each full 30 minutes of downtime up to a maximum of 100% of the monthly package fee. The refund applies only to the basic hosting package subscribed to and will not include any additional items that apply on the account. This guarantee applies to the network connectivity and service uptime (MySQL, Apache, Mail Server & DNS), but does not apply in the event of "acts of god" or "war", or other problem outside of our control. To be eligible for this SLA, your account must be in good standing and an accounting ticket must be submitted by you within 48 hours of the downtime and verified by our technical team. Details must be provided by you in this ticket of times that the outage occurred and also how long the outage lasted. Connectivity is measured as the ability of the server to transmit and receive data to the Internet and periods of downtime will be determined over when our internal monitors can successfully ping a machine outside of our network. Services will be considered available when we can successfully run a query against them. Privacy Protected: Your personal information is stored safely and securely on our servers and will not be disclosed to third parties unless required by law. Please read our Privacy Policy for more information. |
Our Guarantees • 30-day Money Back • Easy, Secure Ordering • 99.9% Uptime • Privacy Protected Our Policies • Visitor Agreement • Terms of Service • Acceptable Use • Privacy • Copyright Infringement Need Help? Visit our Customer Support Center Other contact methods: • Live Chat • Regular mail |
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Visitor Agreement | Terms of Service | Acceptable Use Policy | Privacy Policy | Legal | Contact | Copyright © 2005 Titan Web Solutions, LLC.
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